Brittain Resorts and Hotels chooses Agilysys Cloud-Native SaaS Property Management Solutions

ALPHARETTA, Georgia – (COMMERCIAL THREAD) –Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation on-premise SaaS and hotel software solutions and services, today announced that Brittain Resorts and Hotels in Myrtle Beach, SC, has selected the native SaaS PMS from Agilysys. Agilysys Stay solution, as well as Agilysys rGuest Service and Owners representing 10 of their properties representing more than 3,400 rooms.

From award-winning full-service beachfront resorts to affordable, family-friendly hotels, Brittain Resorts & Hotels offers the perfect selection of accommodations and amenities to suit all tastes and budgets. The brand’s roots stretch back 80 years and three generations to Myrtle Beach, where guests are invited to “take a vacation out of the ordinary” while exploring the reputation for integrity, exceptional reliability and ultimate service provided by Brittain Resorts & Hotels team. of professionals.

With Agilysys Stay PMS, Brittain staff will be able to greet customers at check-in with direct access to customer preferences allowing them to connect on a more personal level. Sporting an easy-to-use browser-based user interface, Agilysys Stay delivers a fast time to value, through improved operational efficiency and high customer service. Due to its breadth of functionality and ease of use, Agilysys Stay is widely implemented in hotels of all sizes, ranging from the largest resort hotels and multi-site chains to mid-size properties of all sizes. type, limited-service hotels and small boutique establishments.

Homeowner Accounting will help Brittain simplify tracking homeowners’ income and expenses while ensuring owners have accurate and timely information on the use and condition of their property. And Agilysys rGuest Service will enable Brittain to communicate quickly and transparently with customers and staff using SMS to streamline customer inquiries and maintenance workflows at their properties.

“We are delighted to partner with an established, forward-looking software company that has developed and delivered a PMS with a modern and friendly user interface. The opportunity to move to a stable SaaS solution with built-in service optimization and owner accounting modules, which takes us out of the infrastructure and interface business, provides a one-stop-shop, and allows us to focus on our sales, growth and operations initiatives, ”said Patrick Norton, vice president of sales and marketing at Brittain Resorts and Hotels. “With one of the largest development teams in the hospitality industry, Agilysys offers a comprehensive catalog of existing integrations as well as a willingness to develop even more. This allows us to be agile enough to respond to the ever-changing demands and preferences of our customers.

“We are delighted to welcome Brittain Resorts and Hotels to our Agilysys Stay PMS family of properties,” said Don DeMarinis, SVP Sales & Marketing Americas / EMEA at Agilysys. “We are seeing a rapid increase in adoption of Agilysys Stay in properties of all sizes. I’m confident Brittain will find that our modern, cloud-native PMS solution, combined with rGuest service and owner accounting, will help them improve customer loyalty and revenue while maximizing operational efficiency.

Agilysys stay is a comprehensive, cloud-native enterprise SaaS PMS that delivers personalized guest experiences with powerful operational efficiency allowing users to focus on connecting with guests on a personal level. As a one-stop-shop solution, Stay provides the ability to increase revenue, improve occupancy and inventory management, lower costs, and increase brand and customer satisfaction for properties. from small seaside resorts to large national chains. Agilysys Stay offers intuitive PMS functionality across operations that enables users to deliver more meaningful customer experiences.

Customer service is an easy-to-use, cloud-native, SaaS-based on-premise service optimization solution. With a powerful and highly flexible platform, it monitors events across various staff and guest touchpoints, and provides service assignment with contextual details about guests, location and tasks, and optimized routing. tasks and approvals with support for smartphones, tablets, laptops and portable devices. Its support for two-way communication with guests uses SMS to enable personalized communication between guests and staff members for property inquiries, special housekeeping requests, house availability notifications. room and other interactions between staff and guests.

About Agilysys

Agilysys has been a leader in hospitality software for more than 40 years, providing innovative, cloud-native and customer-centric SaaS technology solutions for gaming, hotels, resorts and cruises, hotel and restaurant management. ‘business, restaurants, universities, health care and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point of sale (POS), property management (PMS), inventory and supply, Payments, and associated applications, to manage the entire customer journey. Agilysys is known for its leadership in the hospitality industry, its broad product offerings and its customer-centric service. Over the past few years, Agilysys has made significant investments in R&D and successfully modernized virtually all of its long-standing trusted software solutions. Some of the world’s largest hotel companies use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiency. Agilysys operates in the Americas, Europe, Middle East, Africa, Asia-Pacific and India with its head office located in Alpharetta, Georgia.

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